Frequently asked questions (FAQ)
Do you offer part exchange?
Yes, we do. If you have Bang & Olufsen equipment you’d like to part exchange, get in touch with photos and details. We’ll provide a valuation and apply it toward your new purchase.
Do you offer installation services?
Absolutely. We offer professional installation for all our products. Whether wall mounting a speaker or integrating a full setup, our team ensures a seamless experience.
Do you offer repairs or servicing?
Yes. We service and repair most Bang & Olufsen models, including vintage and discontinued units. Contact us with the model and issue, and we’ll guide you through the process
Are your products new or pre-owned?
We offer a mix of brand-new, ex-display, and fully refurbished Bang & Olufsen products. Each listing clearly states the condition
Orders and Delivery
How long does delivery take?
UK orders typically arrive within 1–5 working days depending on the shipping method chosen at chechout. International shipping times vary — see our Delivery page at checkout for more details.
Do you ship internationally?
Yes, we ship worldwide. If your country isn’t available at checkout, contact us and we’ll arrange a custom quote.
Can I collect my order in person?
Collection is available by appointment. Simply contact us after purchase to arrange a convenient pickup time.
Payments & Returns
What payment methods do you accept?
We accept major credit/debit cards, PayPal and bank transfers for larger purchases.
What is your returns policy?
We accept returns only if the item is significantly not as described, faulty, or damaged in transit.
• Buyers must contact us within 14 days of receiving the item to request a return.
• Items must be returned in the same condition they were received, including all accessories, packaging, and documentation.
• Tampering, modification, or unauthorised repairs will void the return eligibility.
• Return shipping is the buyer’s responsibility, unless the item is proven to be faulty or incorrectly described.
• Refunds will be processed once the item is received and inspected.
• We do not accept returns if the wrong item was purchased or compatibility issues — please ensure the item suits your needs before purchasing.